Access the NCAR Sales and Delivery tool via your tablet device at ncar.nissan.
With over 4M+ new vehicle deliveries, NCAR 2.0 is the automotive industry’s leading, in-dealership consultation and delivery tool. This web-based, mobile-friendly solution, was designed to ensure that each consumer receives a truly personalized experience throughout their entire purchase journey. In 2018 and 2019, Nissan ranked #1 in the JD Power Sales Satisfaction survey for OEM tablet usage and currently has 85% dealership utilization.
Standing shoulder-to-shoulder with consumers, Sales Consultants can help tailor the vehicle delivery experience by assisting in the selection of desired features to be reviewed during delivery, making the amount of time spent “just right”. All information in NCAR is VIN Specific further enhancing the consumer experience.
NCAR provides Nissan dealerships with several key features that support customer needs assessment, model match, competitive comparisons and vehicle selection of both New and Certified Pre-Owned vehicles in dealership inventory.
WHY MODEL?
- Highlights model-specific, key vehicle features (photo and videos) that can be reviewed while consulting the consumer
- “Model Match” allows the Sales Consultant to search Nissan models by feature helping assure customer needs are met
- “Search Inventory” allows the Sales Consultant to search current inventory saving time for the customer and dealership
COMPETITIVE COMPARISON
- Compares 4 primary models within the segment and 2 secondary models
- Highlights Nissan key advantages vs selected competitors
- Provides trim level matchups for accurate comparisons
- Provides pdf of additional competitors that can be emailed to the consumer
INVENTORY (NEW and CPO):
- Compares 4 primary models within the segment and 2 secondary models
- Highlights Nissan key advantages
- Provides trim level matchups highlighting content differences
- Provides pdf of additional competitors that can be electronically sent to the consumer
DEALER BENEFITS:
- The NCAR web-based program (ncar.nissan) allows for greater utilization across the most popular tablet devices:
- Apple
- Android
- Windows
- Dealers utilizing NCAR demonstrate a 35+ point Sales KPI increase
- NCAR use supports QGP attainment & employee retention through IITB
- To support the Sales-to-Service handoff, Sales Consultants can use NCAR 2.0 to enroll consumers in Nissan Owner Services and Nissan Connect Services as well as scheduling their 1st service appointment through the dealership’s online scheduling tool. These actions increase Sales KPI scores by 15 points and contribute to greater customer retention.
MODES:
NCAR enables consistent and transparent information exchange with the customer. The flexible format allows sales consultants to use NCAR in a way that’s unique to each customer, making the buying process more engaging and efficient. Integration with dealership information makes for a professional interaction that builds trust. Nine functions are currently available for use on the NCAR tablet while working with the customer:
- Customer Selection
- Consultation
- Inventory
- Guest Drive
- Customer Activity
- Feature Selection
- Delivery Readiness
- Feature Presentation
- Owner Services
CRM PARTNERS:
Nissan partnered with CDK, DealerSocket, eLeads, and VIN Solutions to further streamline the sales process by integrating the dealer’s CRM information into NCAR. These 4 combine to cover more than 80% of Nissan dealer CRM providers.
In addition to CRM Integration, NCAR sources the NNA customer database and 30 days of activity in NCAR to provide the most current customer information for a more seamless data experience.