Optimize Your Digital Dealership
Now more than ever, consumers are going online to find and choose a dealership. The new front door to your dealership is now digital. This means that attracting customers depends on how strong your presence is in search, your social media engagement, and more.
The existing services offered by Nissan North America – available to you at no charge – include survey and review requesting, the actions tool for managing customer feedback, business listings management and traffic insights, competitive comparisons, and more. Every Nissan dealer also gets alerts and do-it-yourself access to our dashboard (via both desktop and mobile) to monitor and manage feedback, glean operational insights, and create reports.
Our supplemental optimization plans take things to the next level by enabling you to leverage our expertise with additional features, a designated Customer Success Manager, and managed services. We have three options to help you win online and gain more sales and service business.
For the dealer who wants designated customer support, review responding (in English and Spanish), and review streaming. You also get dispute resolution assistance, customized reporting, Reputation Score optimization, and more!
For the dealer who wants everything in Feedback Optimization plus services to enhance and manage your primary Google My Business profile — including photos, Q&A, and other updates. You can also leverage our Paid Search Accelerator feature to optimize your Google Ads.
Social Media Optimization
For the dealer who wants everything in Google Optimization, plus social media profile enhancements, managed social publishing — including custom and boosted Facebook posts — and social community management. You can also feed your inventory into Facebook Marketplace.
Feedback Optimization features and services:
- A designated Customer Success Manager (CSM)
- Managed Review Responses
- Review Responses in Spanish
- Review Streaming
- Dispute Resolution Assistance
- Reputation Score Optimization
- Customized Management Reporting
Google Optimization features and services:
Everything in Feedback Optimization, plus…
- Paid Search Accelerator with Google Seller Ratings
- Google Posts (1 per week)
- Google Photos
- Google Profile Updates
- Google Q&A
- Google Dashboard
Social Media Optimization features and services:
Everything in Google Optimization, plus…
- Social Media Profile Enhancements
- Manage Social Publishing (3 posts per week)
- Facebook Posts in Spanish
- Custom Posts (up to 2 per month)
- Facebook Boosted Posts ($50/mo)
- Facebook Marketplace
- Social Activity Management
- Conversation Management
- Snap and Engage
- Social Publishing and Livestreams
- Insights and Reporting